At Melanie McCann Lactation Consultant, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988. 

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1. Personal Information We Collect: As a lactation consultant, we collect personal information from clients to provide professional services. This information may include, but is not limited to:

• Personal Identification Information: Name, address, contact details (email, phone number).

• Health Information: Information about your medical history, pregnancy, breastfeeding history, and other relevant health data.

• Appointment Information: Dates and times of consultations, treatment plans, notes related to your lactation and breastfeeding journey.

• Payment Information: Details regarding payment methods and transactions for services rendered. We only collect information that is necessary for the purpose of providing you with our lactation consultancy services.                                           

2. How We Collect Your Information: We collect personal information in a variety of ways, including:

• Directly from you when you book an appointment, complete forms, or communicate with us (by phone, email, or in person).

• From third parties (e.g., other healthcare providers) with your consent.            

             

3. How We Use Your Information: We use your personal information for the following purposes:

• To provide lactation consultancy services and related support.

• To communicate with you regarding appointments, follow-ups, and service-related matters.

• To maintain accurate health and treatment records for ongoing care.

• To process payments and manage billing.

• To comply with legal obligations, such as reporting requirements or responding to subpoenas or other legal processes.

• To improve our services through feedback and service evaluation.     

                                         

4. How We Protect Your Information: We take the security of your personal information seriously. We implement physical, electronic, and procedural safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted communications, and restricted access to client records.       

                     

5. Sharing Your Information: We will not share your personal information with third parties except in the following circumstances:

• With your consent: We may share your information with other healthcare providers, if needed, to coordinate your care (e.g., doctors, midwives, paediatricians).

• For legal or regulatory reasons: If required by law, we may disclose your information to relevant authorities.

• Service Providers: We may share your information with trusted third-party service providers (such as payment processors or email service providers) who assist us in operating our business. These providers are bound by confidentiality agreements to protect your privacy. 

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6. Accessing and Correcting Your Information: You have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information. To request access or corrections, please contact us at the details below.                           

                                                   

7. Data Retention: We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If your information is no longer required, we will take reasonable steps to securely destroy or anonymize it.   

   

8. Your Privacy Rights Under Australian law, you have the following rights in relation to your personal information:

• Right to Access: You can request access to your personal information that we hold.

• Right to Correction: You can request corrections if your personal information is inaccurate, incomplete, or outdated.

• Right to Withdraw Consent: If we rely on your consent to process certain data, you can withdraw that consent at any time. Please note that this may affect our ability to provide services. To exercise any of your rights, please contact us using the details provided below.

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9. Complaints: If you believe that your privacy has been violated or that we have not complied with our obligations under this Privacy Policy, you have the right to make a complaint. Please contact us using the details below, and we will investigate the matter and respond to you promptly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).   

                             

10. Changes to this Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be communicated through our website, and the revised policy will be effective as of the date it is posted.         

                                                                                                     

11. Contact Us: If you have any questions or concerns regarding this Privacy Policy, or if you wish to access or correct your personal information, please contact us:                             

 

Melanie McCann Lactation Consultant                                                                                                   

Mobile: 0418405140                 

Email: mel_jones1980@yahoo.com.au